Enterprise Architecture · Client Case Study
Southern Cross CareNSW & ACT
From zero visibility
to structured, funded execution.
to structured, funded execution.
SectorAged Care
EngagementICT Strategy
ScopeInsight + Horizon
Roadmap3-Year Plan
Strategic Plan2024 – 2027
Duration12 Weeks
About the Client
Southern Cross Care (NSW & ACT) is one of New South Wales’ largest not-for-profit aged care providers, delivering residential, home care, and retirement living services to older Australians across metropolitan and regional communities. Rapid service growth had created a complex technology estate spanning clinical, operational, and administrative functions, without the governance structures required to manage it effectively. The organisation engaged Logicore to establish that foundation.
The Challenge
Organisational growth had outpaced technology governance.
SCC’s 2024–2027 Strategic Plan required scaled service delivery across NSW and the ACT, but the underlying technology foundation lacked the visibility, prioritisation, and execution capability to support it.
01
No visibility of business impact
Across 100+ applications, there was no consolidated view of the technology landscape. Applications were not mapped to business capabilities, leaving value, duplication, and systemic risk largely invisible — resulting in duplicated spend and unmanaged exposure.
02
No reliable basis for prioritisation
Funding was driven by operational pressure rather than strategic value. Without a structured evaluation framework, initiatives could not be consistently assessed, justified, or sequenced.
03
No path from strategy to delivery
Strategic intent existed, but there was no sequenced, capacity-aligned roadmap to convert it into funded delivery — delaying execution and weakening confidence at every level.
These constraints reinforced each other: without visibility, value could not be understood; without a framework, investment could not be prioritised; without a roadmap, strategy could not be executed.
The result was fragmented delivery, duplicated systems, increased manual workarounds, and leadership operating without a reliable evidence base.
The result was fragmented delivery, duplicated systems, increased manual workarounds, and leadership operating without a reliable evidence base.
The Approach
SCC’s approach to the challenge
To close this gap, SCC engaged Logicore’s AppLens™ Insight and AppLens™ Horizon, establishing full visibility of the technology estate and a structured 3-year investment roadmap.
Logicore’s approach to the challenge
Logicore’s MVEA approach is a pragmatic, execution-focused methodology that defines just enough architecture to enable immediate decision-making, while establishing a scalable foundation for future maturity.
The Solution
Two integrated stages — from application landscape visibility to a 3-year technology roadmap.
AppLens™ Insight
Established a consolidated view of the application landscape to surface risk, duplication, and investment priorities.
Deliverables
- Full application and integration catalogue
- Current and target state mapped across the full portfolio
- Risk, duplication, and gaps identified and prioritised
- 12-month execution-ready roadmap
AppLens™ Horizon
Defined the capability model and target state to guide structured, long-term technology spend.
Deliverables
- Sequenced, capacity-aligned 3-year technology roadmap
- Business Capability Model linking applications to outcomes
- Target platform architecture across Digital, Care, Workforce, Finance, Data and Security
- Operating model and governance framework for ongoing decisions
- Architecture repository and catalogues embedded in SharePoint
- Solution Design Working Group and architectural governance introduced
The Output
3-Year ICT Strategy. One view.
Current state · roadmap · target state — all aligned with your organisation’s vision, mission and values.
Current state · roadmap · target state — all aligned with your organisation’s vision, mission and values.
Outcomes
01
100+ applications catalogued and assessed
Created a single source of truth for technology decision-making
02
System duplication and capability gaps exposed
Unlocked consolidation opportunities and cost reduction pathways
03
3-year roadmap defined across 6 capability domains
Enabled prioritised, staged investment aligned to capacity and strategic direction
04
Enterprise architecture governance established
Enabled consistent, controlled technology investment decisions
05
First-year initiatives scoped and approved
Roadmap endorsed at executive level before engagement close
“Logicore shifted us from fragmented, reactive decisions to a structured, outcome-led investment model — with a clear roadmap linking technology directly to business outcomes.”
Executive Sponsor
·
Southern Cross Care (NSW & ACT)
Our Clients
Organisations that trusted Logicore to make their horizon visible.
